Satisfaction Guarantee
To give you absolute assurance in your investment, our extended satisfaction guarantee protects your purchase for up to 90 days. Click any window below to see available options.
Select A Guarantee Window
Viewing: Up to 14 DaysUp to 14 Days
Exchange, Credit or Refund
14 – 28 Days
Exchange or Credit
29 – 90 Days
Exchange or Credit + 25% Fee*
Available Options (Up to 14 Days)
Option DetailsGuarantee Guidelines & Terms
Straightforward & Transparent25% Restocking Fee (29–90 Days)
If your item is returned to us between 29 and 90 days from delivery we will charge a restocking fee of 25% of the price you paid for the item initially. This will be deducted from the value of the exchange or credit note which is issued to you.
Refund Processing Timescales
Most refunds are processed within 3 to 7 business days after we approve your return. Once issued, funds typically take 2 to 5 business days for debit cards and 3 to 7 business days for credit cards to appear on your account, depending on your bank. Store credit or account balances are available immediately.
Eligibility & Regional Scope
UK Customers Only; trade-sales are not included. Please note we do not accept returns after 90 days, except for repairs under warranty. These conditions only apply to UK orders.
Original Factory Packaging
Across all guarantee windows, all original inner foam, protective wraps, accessory boxes, and outer shipping cartons must be kept intact and returned in clean, reusable condition.
Complete Accessories & Mint Standard
Every supplied item - including remote controls, antennas, setup accessories, mains leads, and user literature - must accompany the unit in pristine, unmarked condition.
Return Transit & Insurance
Customers are responsible for ensuring returned items are securely packaged and dispatched via a tracked, fully insured courier service, or returned directly to our showroom.
